The freezing problem while opening Norton Utilities Registry scan occurs when you have another security product installed into the system. It is because the third-party software interrupts the working of Norton security software and mark it as a symbol of unsafely. To rectify this problem, follow the given steps:
First of all, you need to run the install from the Symantec Download Manager Folder
- Turn on your system and press Windows + R button to open the Run dialog box.
- When the small Run dialog box appears on the screen, type “%temp%” in the box and press Enter key.This folder will open in the Windows Explorer program.
- Now, open the Symantec Download Manager folder from the available options.
- Double-click on the Install.exe file and wait for the installation. You need to follow some steps mentioned on the screen to complete this procedure.
Now, when the installation is completed. The user needs to uninstall the non-Symantec security product because this is probably interrupting your software and causing this issue. If there is no non-Symantec security product installed into the system, skip this step. Otherwise, follow the given steps:
- Press Windows + R button and type “appwiz.cpl” in the Run dialog box.
- Hit the Enter button to move ahead.
- Located the non-Symantec security product in the list of available programs and then click Uninstall or Remove button.
- Follow the further instructions mentioned on-screen and complete the procedure.
After successfully deleting the problematic software form the system, check the chipset drivers by typing “devmgmt.msc” in the dialog box. expand IDE ATA/ATAPI controllers on the Device Manger window and if you see Standard SATA AHCI Controller under this option then you need to download and install the AMD chipset drivers on your system. Once this is done, your problem is resolved.
For more information, visit our website where you can find the blogs for rectifying some minor issues related to Norton Antivirus and its related products. If you are facing some difficulty that needs an urgent solution then, dial Norton Support Number 1800-958-218 and connect with our executives who will offer you the best solution for any of your technical error.